What to consider before outsourcing telemarketing services

Telemarketing is still a thriving business. Despite the tales of menacing calls during dinner, most businesspeople like the idea of receiving information regarding building their business. Business-to-business telemarketing does not carry the stigma of business-to-consumer endeavors. Companies are in business to make money and other businesses can help them. Telemarketing facilitates this process.

A telemarketing campaign can use a lot of time and resources. Conducting the service in-house means you have to hire employees, train them, and keep their skills finely tuned through workshops. Many small to mid-sized companies forego tackling the responsibilities in-house, and opt to outsource for telemarketing services. Outsourcing allows a business to have their telemarketing campaign exercised by trained professionals, while other in-house employees address other core matters. Outsourcing is a wise decision; yet, be sure to keep the following insights in mind when using a telemarketing service:

– Telemarketing is a broad term; many different services can be employed by providers. Do you need lead generation? Do you need the service to set appointments? Do you need the vendor to make sales? Know exactly what you want before contacting a provider. You can later discuss expanding services if the relationship is a prosperous one.

– It is encouraged to devise a contract with limited services and time involved at first. This way, you can truly assess if the telemarketing provider is aiding your business as planned. Ask them how they are going to help you from the beginning in order to keep a better record of their accomplishments and attainment of goals.

– In slight contrast to the above suggestion, remember to give the telemarketing efforts some time to really make an impact. You may not see the results of their time invested immediately, but an efficient service will ultimately attract more customers and make more money for your business.

– In order to truly ascertain success you must track the telemarketing services’ accomplishments. Have a sufficient system put in place which will assess how well your money is being spent. After some time, if you are dissatisfied with the relationship, end the business relationship.

– It is wise to make at least one, in-house employee responsible for maintaining contact with the telemarketing service. Any questions or concerns should be voiced. Do not make assumptions or be apprehensive to monitor how the vendor is working for your company. They are not in-house employees, but they are essentially ‘working’ for you.

– Many things should be explained and outlined before the initial contract is devised. Additional issues will arise along the way. Have your telemarketing company issue you updates relating to their immediate short-term and long-term goals.

– Has the telemarketing company worked with a business in your industry before? This would be better because they will have experience with your type of customers. In addition, they may have suggestions for you if they have previously worked in your industry.

Remember, you have choices. Outsourcing presents you the advantage of options. Receive multiple quotes from telemarketing vendors before making a final decision.

If you have any questions about how telemarketing can help you, contact the Grindstone Business Development Group by calling 1-888-724-7463 or click here today!

Comments (1)

Dylan

Jul 20, 2011 at 1:10 PM

Hey great post, really informative! I plan on using a telemarketing company for lead generation. I own a painting company and have a pretty extensive list of shark tank leads. I got a few quotes from outsourced telemarketing companies but I was hopeful that would there be some companies in the area, I live in the Boston area and was wondering if you knew any companies in the area with experience doing some cold calling that you’d recommend.

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